A few days ago, when I was going to buy toys for my beloved nephew, I suddenly found that the 360 image could not be used when I started the vehicle, and neither the side nor the reverse could be displayed normally. I thought it was a big problem, the new car actually had a problem. So I quickly found my dedicated delivery service advisor in the delivery group for help. With the patient guidance of the service advisor, it was finally discovered that the reason was due to the upgrade of the car system. This was really a misunderstanding. I’d like to share the process with my friends.
When I first reported the issue, the service advisor asked me to try restarting first to see if it could be resolved. At the same time, she also reported it to the after-sales staff. I tried to restart but it didn’t work.
Then I tried to turn off the engine for half an hour and turn on the power again, but it still didn’t work. The service advisor found out through a background check that I had chosen to upgrade the car system before driving the car. This caused the upgrade to be interrupted due to incomplete downloads of the installation package. Actually, at that time, I was careless since I saw that the upgrade version was the latest. Only after the service advisor explained did I realize that the latest version number was just the upgrade target, not the completion of the upgrade. What a misunderstanding!
Then the service advisor provided me with detailed guidance on the next steps of the upgrade. I would also like to remind R7 car owners that it is better not to pause or cancel the OTA upgrade in the middle. The upgrade process takes about 3 hours or so, which can be done before bedtime at night and will be completed successfully after getting up in the morning. During the upgrade process, you can turn on the pet mode to keep the vehicle always powered, otherwise, if it goes out of power, it won’t be able to upgrade and download due to the lack of a network connection.
After the upgrade is completed, you will receive a reminder on the mobile phone. At that time, I was in a hurry to buy toys for my nephew, so I wanted to ask about the download progress in the group. Unexpectedly, the thoughtful service consultant really helped me to find and query the back-end teacher. This really deserves a praise. At least for the questions and consultation I encountered, the service consultant patiently helps me every time. In terms of after-sales service, the R7 really gives me a reassuring feeling. Finally, after the upgrade, the 360 panoramic image problem was naturally solved, and the car felt much smoother. I’m looking forward to the next OTA upgrade for active parking.
Finally, I would like to remind my friends that sometimes the dashboard shows a red exclamation mark to remind you that the assisted driving is temporarily unavailable, don’t worry. This is not because the system has a BUG, but because of poor road conditions, camera pollution, network signals, and other reasons. The car temporarily disables the assisted driving to ensure safety, which is also very user-friendly.
This article is a translation by ChatGPT of a Chinese report from 42HOW. If you have any questions about it, please email bd@42how.com.