On November 29th, smart issued a statement regarding delivery delay compensation due to the nationwide epidemic that has caused some impact on the smart supply chain and logistics, resulting in delayed delivery times for some users.
The compensation plan is as follows:
- If the actual arrival time of the reserved vehicle is delayed by no more than 3 weeks (inclusive) compared to the original estimated arrival time, we will give you an official driving recorder for free.
- If the actual arrival time of the reserved vehicle is delayed by more than 3 weeks compared to the original estimated arrival time, in addition to the free official driving recorder, we will give you 1000 smart points per day as compensation from the fourth week of delay until the actual arrival date of the vehicle.
For users whose delayed delivery was affected by the cancellation of national subsidies in 2023, smart provides a compensation plan to ensure all originally planned deliveries in 2022 will be fulfilled.
This article is a translation by ChatGPT of a Chinese report from 42HOW. If you have any questions about it, please email bd@42how.com.