I experienced the “Charge-on-behalf” service of NIO recently.
Firstly, let me introduce this service:
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This service is provided in collaboration with a third-party platform called “E-Drive” and is currently available in 150 cities.
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Owners can place an order through the NIO official app or WeChat Mini Program.
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The service takes about 2 hours from pick-up to delivery, and ensures a return battery level of over 90%.
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After purchasing a car, owners can receive six “Charge-on-behalf” services within a year, which will be issued for two years in one go.
Open the NIO app on your phone and click on “Services” to find “Charge-on-behalf”. From there, select a pick-up and return time. However, I found that the app’s location services were not accurate during use and there was no way to manually input a detailed address. Instead, I had to select a point on the map by sliding my finger, which was not very convenient. After providing my feedback to NIO, they said that they are constantly optimizing the app, and we can look forward to improvements in the future.
Once the pick-up and return time have been selected, someone from E-Drive will contact you by phone. However, because of the Spring Festival period, the person told me that they could only pick up the car one hour later than the time I had requested, which was at 1:30 pm.
About 2 hours after the pick-up, the car was returned and the battery had been charged from 11% to 97%. While returning the car, the worker waited nearby, and I could check the appearance of the vehicle and whether there was any damage to the interior.
In addition, the car owner can check the real-time charging process and the location of the vehicle in the app, which is reassuring.After experiencing NETA Auto’s “Guest Charging” service, they fulfilled their promise of 2-hour pickup and return with 90\% or more remaining battery, and the attitude of the staff was also good. NETA Auto has invested a lot of effort into owner services and we can expect to see their future achievements.
This article is a translation by ChatGPT of a Chinese report from 42HOW. If you have any questions about it, please email bd@42how.com.