December 11th, Garage 42 attended the “Z Customer Co-creation Conference” in Hangzhou.
The main purpose of this co-creation conference hosted by GIKR is to communicate with users to address issues such as unfulfilled orders due to out of stock issues and other related problems. Attendees of the event include VP of GIKR, “Zhao Yuhui”, ZEEKR 001 Product Manager “Xu Yun”, Product Manager “Zhang Song”, and representatives of user rights groups.
The following are the main content of the Q&A session of the co-creation conference:
Q: Can orders that have been on hold be cancelled after May 7th? If cancelled, can we ensure delivery before Spring Festival?
A: The chance of delivery before the Spring Festival is high, but we cannot guarantee it. This week, due to port policies and the epidemic, the suppliers of parts may experience delays. Although the delivery problem is not significant, we cannot make promises and can only do our best.
Q: Can WE version be installed with other configurations after cancelling the on-hold status?
A: It is not recommended currently because the order has already been confirmed and all parts have been confirmed. Choosing other configurations may affect the delivery order.
Q: For the issue of large orders and delivery time, how will GIKR solve it?
A: GIKR 001 uses more chips, so a complete supply information list for the chips must be provided before total supply information can be given. Once the information is confirmed, it will be announced immediately on the app.
Q: If an owner is willing to continue to wait and the delivery is postponed to next year, besides 1000 GIKR points, will there be any other compensation?
A: GIKR points can be used to offset charging rights in the future, ensuring that GIKR points become more valuable. Other than point compensation, there will be no other compensation.
Q: Why were the bicycles in the mall taken down?
A: The reason the bicycles were taken down is that there was a temporary shortage due to too many redemptions. The bicycles will be back on the shelf soon, and it is not because of concern that everyone is using points to redeem bicycles.
Q: If the license plate is postponed until 2022, how will vehicle subsidies be calculated?
A: Due to differences in local policies, a unified response cannot be given. However, users in the Zhejiang region do not have to worry, as GIKR has already solved this issue.
Q: After the test drive cars arrived, why didn’t GIKR partners notify the users who have not been test-driven yet?
A: About partner issues, there were not enough test drive cars. We sincerely apologize for the poor customer service during user testing. We will soon arrange test drives for all users who have not been able to test drive, and promise that this will not happen again. There were many communication problems with users in the past, and we sincerely apologize. We hope that everyone can make progress and grow together with GIKR.
Q: All owners after June 15th clearly understand that delivery will be after next year’s Spring Festival. Can you tell us how long it will be?Q: Why did the 360° panoramic image effect not meet expectations?
A: The serious distortion of the Zeekr 360 panoramic image is due to the use of a fisheye camera with a large angle. The benefit of this approach is a wider field of view, but it lacks ease of use and aesthetic appeal. In addition, the radar has false alarms, which were designed to be overly conservative for safety. We will gradually optimize it.
Q: Can the YOU version cancel the automatic door?
A: As the only domestically produced hidden radar electric door, during development and testing, we have set scene redundancy as much as possible, such as supporting opening angles from 0º to 60º, and calibrating 26 usage scenarios. However, after delivery, users have provided us with more usage scenarios for reference, and we have already optimized the user experience through OTA. Next, we will add a manual switch for the electric door on the central control screen, and introduce manual assistance to help users better experience this ceremonial function.
Q: Will manually controlling the electric door affect the motor?
A: Manually controlling the electric door will not affect the motor. The motor has self-protection, and manually controlling the car door will not damage the motor. If there are reasonable issues with the use of the product, Zeekr will take responsibility.
Q: Why hasn’t the advanced driving assistance system been pushed out?
A: A large OTA update is planned for the end of December. Currently, fifty vehicles are being tested, but due to national policy approval, online upgrades will be slightly slower. However, users can also perform offline upgrades at Zeekr service centers.
Q: If the bottom of the car is hit by hard objects like rocks, will it affect the battery?
A: The Zeekr 001 battery pack has undergone many bottom protection tests. There is a protective layer under the battery, and general impact won’t affect the battery.
Q: What are the details of the battery warranty policy? The manufacturer’s concept of lifetime warranty is different from that of the owner. Can the details be published?
A: Zeekr’s after-sales service principle will always prioritize user rights, and future claims will reflect Zeekr’s sincerity. Because the details of the warranty are very complex, it is difficult to define them specifically. However, they will definitely be above national standards.
Q: Are there any major issues with the underlying logic of the vehicle system?
A: The Zeekr 001 vehicle system uses a Linux + Android dual-system. The core is completely OK without any problems, and there are many aspects involved in the software application layer and presentation layer, which are being optimized.
Q: Can the 820A be supported from behind, and how long will it take to open the upgrade for the vehicle system chip?
A: The 8155 is already under discussion, and it will be possible to upgrade to the 8155 in the future.Q: The seat of the Geely Zeekr 001 seems noticeably harder during the comparative test drive. Has the seat filling material been replaced?
A: The seat has not had any material replacement, but we do not rule out the possibility of batch issues being investigated.
Q: Many car owners are not satisfied with the sound effects of the Yamaha audio system. Can Geely provide any explanation?
A: Audio systems should not be evaluated from a single dimension. Yamaha pursues very good performance in various audio aspects and strives to achieve high fidelity. Different people have different hearing preferences and some may focus more on the bass, midrange or treble, resulting in different listening experiences. In response to customer requests, we will improve our products in the next generation.
This article is a translation by ChatGPT of a Chinese report from 42HOW. If you have any questions about it, please email bd@42how.com.