（Cover image source: Electrek）
Recently, Tesla has upgraded and optimized its third-party replacement service based on direct sales model, simplifying the process, price and service standards, reducing energy and time costs, and providing a seamless “old car for new car” replacement experience.
Replacement Process
According to Tesla, based on the direct sales model, it has cooperated with officially certified used car dealers, standardized the service standards for evaluation, quotation, transaction and other aspects.
In terms of replacement price, Tesla monitors cooperative dealers’ prices through performance assessment and other methods; in terms of dealer selection, Tesla selects, trains and certifies evaluators, and provides services to users under Tesla’s guidance.
In terms of the replacement process, Tesla has third-party evaluators in its stores, providing users with two service modes: in-store evaluation or home evaluation, covering evaluation, quotation, contract signing, vehicle handover procedures, transfer procedures, etc. After the transaction is over, Tesla will invite users to fill out a satisfaction survey questionnaire to further understand the user’s real experience, while also imposing certain constraints on the third-party dealers.
Replacement Experience
When users book a Tesla vehicle and express the intention to replace it with an evaluator, they can hand over the old car and relevant procedures to the third-party evaluator on the spot at the delivery center when picking up the new car, and drive away with the new car. The third-party evaluator will assist users in completing the transfer of the used car within the temporary license period.
Information source: Tesla
This article is a translation by ChatGPT of a Chinese report from 42HOW. If you have any questions about it, please email bd@42how.com.