On the evening of January 19, 2023, a fire accident occurred in a Zeekr 001 vehicle in Yueqing, Wenzhou. No personnel were on board at the time of the fire, and no casualties were caused.
After the accident, Zeekr attached great importance to it. Relevant personnel rushed to the scene for the first time to communicate with users to understand the situation and provide alternative vehicles. At the same time, a special team was set up to cooperate with the local fire department to investigate the accident.
On February 7, after investigation by the fire rescue team of Yueqing, Wenzhou, it was determined that the cause of the vehicle fire was the ignition of fireworks and firecracker debris, which spread to the combustible material of the car chassis. During the fire, the high-voltage power system, low-voltage power system, and three-electric system of the vehicle were all working normally, and there was no circuit short-circuit. During and after the fire, the headlights of the vehicle were on, and the alarm system was working normally, indicating that the battery, fuse box, and related harnesses were all normal, and there was no malfunction in the low-voltage alarm system of the entire vehicle.
According to the surveillance video taken on the scene on January 19 retrieved by the fire department:
20:22-20:25, nearby residents ignited fireworks and firecrackers at the location of the incident.
20:41-20:43, after the fireworks and firecrackers were ignited, there was still obvious smoke and flickering flames.
21:01, the vehicle involved in the incident drove into the location of the incident, and the parking spot was covered with remaining fireworks and firecracker debris.
21:05, smoke appeared below the left front wheel of the vehicle, and the smoke gradually increased.
21:23, flames appeared on the ground below the left front wheel position of the vehicle, and the flame range gradually increased and spread upwards.
21:27, a nearby resident discovered the fire and called the fire alarm number.
21:32, the fire rescue team arrived at the scene and extinguished the fire in a timely manner.
Around 21:50, the user received a phone call and was informed that the vehicle was on fire.
At 22:25, Zeekr’s customer service center personnel arrived at the scene to cooperate with the follow-up work of the fire incident.
Although this fire accident was caused by external factors, adhering to the service concept of putting users first, Zeekr will continue to maintain communication with users, actively cooperate with follow-up work, and provide more caring and supportive services to users in addition to providing alternative vehicles and cooperating with loss assessment and compensation.
This article is a translation by ChatGPT of a Chinese report from 42HOW. If you have any questions about it, please email bd@42how.com.