NIO: Service/Insurance Guarantee remains the same in 2021, new version is under discussion.

Regarding the formal launch of the Insurance Industry Association’s exclusive clauses for new energy commercial insurance on December 27th, NIO has officially made the following responses today:

  • The pricing of the new service care package remains unchanged and includes the coverage for the three additional insurances (external power grid fault loss insurance, private charging pile loss insurance, and private charging pile liability insurance) added in the new clauses.

  • Users who are still within the service period of the 2021 service care package do not need to purchase the three additional insurances of the new clauses, as the current service care package already includes the corresponding coverage.

  • The pricing of insurance care package remains the insurance cost plus the exclusive NIO service fee of ¥1680. The NIO service fee remains unchanged, while the overall premium will vary according to factors such as the user’s geographic location, violation records, and past accidents. Currently, the variation of NIO car model premiums is not significant in general. We will continue to monitor subsequent price changes.

  • Users who are still within the service period of the 2021 insurance care package will not experience any differences in accident claim rights and experience between the new primary insurance clause and the old one.

  • Car owners can choose between the service care package and the insurance care package based on their individual car use situation.

In addition, the 2022 version of the service care package is currently being vigorously researched and is planned to be launched in March 2022. During the program’s development process, users can continuously submit their opinions and suggestions.

In other words, NIO has no plans to make any changes to the service care package and insurance care package before March next year. The price for new users will remain unchanged, and the service clause will include the newly added additional insurances.

This article is a translation by ChatGPT of a Chinese report from 42HOW. If you have any questions about it, please email bd@42how.com.