There have been many recent news reports about new energy vehicles, from a car from a certain automaker falling from a building to a certain brand’s vehicle catching fire while driving on the road. Recently, another new energy vehicle caught fire and the specific cause is still under investigation. However, since new energy vehicles have repeatedly had problems, consumers are definitely questioning whether they should still consider buying one. I believe that the product is one aspect, but after an incident, the attitude and approach of the automaker will leave a lasting impression on people’s minds. Whether it’s a good or bad impression depends on the automaker. However, when new energy vehicles had problems before, most brand chose to remain silent. The reason is very simple. Once exposed, it may affect the stock market because of the technical failure of the product, and affect consumers’ recognition of the brand in the future. Recently, the Voyah FREE model from Voyah caught fire. In response to the incident, Voyah immediately formed a special investigation team to investigate the incident on site and shared vehicle terminal data with relevant departments and the police. They also released the latest information on the incident through official channels at the first possible moment. This handling approach is probably the first in the industry, worthy of our praise for Voyah. 
This article is a translation by ChatGPT of a Chinese report from 42HOW. If you have any questions about it, please email bd@42how.com.