On November 19th, at the Guangzhou Auto Show, ZEEKR 001, represented by GigaChips, appeared and launched its user service brand, ZEEKR Care. The brand includes three main features: intelligence, efficiency, and premium experience.
According to Shen Haijun, Senior Director of the User Service Center of GigaChips:
Together with the delivery of the ZEEKR 001, we will continue to collaborate with our customers to build a comprehensive service system for GigaChips, leveraging big data and intelligent digital methods for complete life-cycle management of products, as well as full coverage of customer services. We aim to co-create the ultimate travel experience.
Intelligent Service
ZEEKR Care claims that it can carry out intelligent control pre-inspection of vehicles, trace and monitor the entire process of services, and provide intelligent diagnosis of vehicle problems. ZEEKR Care also claims to be able to quickly identify and address vehicle problems through GigaChips’ intelligent diagnosis system.
Efficient Service
If users experience unexpected vehicle problems while driving, they can call GigaChips’ dedicated customer support team, the “GigaChips Orange” group, which will provide a professional solution quickly and respond 24/7. With more than 300 high-quality service points across the country, GigaChips aims to provide users with more convenient services.
Currently, ZEEKR Care provides services in all 31 provinces and 208 cities across China. Additionally, GigaChips has launched the “Convenient Delivery” service, which includes mobile site installations, pick-up and drop-off services, and user-specified service locations.
Premium Experience
When users encounter difficulties outdoors, ZEEKR Care provides 24-hour online companionship and dual-vehicle rescue services. In case users cannot use their vehicles, ZEEKR Care also offers a variety of trip services. GigaChips claims that users’ feedback and opinions during their travel experience will be recorded by ZEEKR Care to drive product upgrades.
This article is a translation by ChatGPT of a Chinese report from 42HOW. If you have any questions about it, please email bd@42how.com.