Summary of JeeKee’s 717 User Communication
Today, An Conghui responded to some recent criticisms at the JeeKee 717 User Communication Meeting. Despite the slogan “focus on efficacy, not publicity”, the official solutions presented by JeeKee were considered sincere.
Key Points of the Meeting
Motor & Battery Supplier Issues
Motor
The motor for JeeKee001 is currently supplied by two vendors, Nidec and Weyrui. Regardless of which motor is used, JeeKee001 has the same torque of 3,840 N·m and zero to 100 km/h acceleration time of 3.8 seconds.
Currently, Nidec is in high demand among consumers. After confirmation, Nidec’s motor supply can meet current orders and the supplier has sufficient capacity. We have also confirmed the delivery time up until March 2022.
On the other hand, Weyrui’s motor is equipped with an eight-layer hairpin flat wire winding and a fully imported, automated production line with a soft-hard combination of NVH control technology. JeeKee stated that both motors have their own advantages and meet industry-leading standards. Further information will be provided to users through subsequent communication and experience activities.
Additionally, JeeKee will open the option to choose the motor supplier to users, and users can specify their preference when placing orders.
Battery
The 100-degree battery is supplied by CATL while the 86-degree battery is supplied by Weyrui. Both batteries use Ni55+ high-voltage cells and are non-module batteries that will not ignite or spread fire in the case of piercing.
Both the motor and the battery come with a lifetime warranty. JeeKee ensures that user experience will be consistent, irrespective of the suppliers.
Transfer of Large orders
Generally, JeeKee doesn’t encourage order transfers, but it’s possible for users to transfer their orders if there is no risk. Additionally, the user’s order benefit will not be affected.
It should be emphasized that orders can only be transferred once, and the transfer must be made before 24:00 on September 8th.
Order Delivery Priority
The first reference point is the order date. The earlier the order, the earlier the car delivery. The second reference point is the lock order date. When the order date is the same, the earlier the lock order date, the earlier the car delivery.
This also highlights the two configurations that may cause delivery delays: EC panoramic sunroof and air suspension.
Compensation for Delayed Delivery
For orders that have been delayed until next year due to the option of air suspension and EC light-sensitive panoramic sunroof, JeeKee will compensate 1,000 points a day from January 1st, 2022, until the car is delivered to the delivery center, and users are notified that they can collect the car.
The compensation will be continuous until the delivery of the car.
Test Drives and Charging Network Updates
Test Drives
The first batch of trial drives will take place from August 6th to August 11th, starting in Chengdu and followed by Ningbo, Beijing, and Zhuhai. A total of 3,000 large orders will be covered, and more cities will be covered in the future.
Charging Network
There is no content on the charging network updates in the original text.Currently, there are 290 Zeekr charging stations under construction, and delivery will begin in September. In 2021, Zeekr will mainly cover 10 first-tier and second-tier cities, and by 2022, 30 cities will be covered.
The free charging benefit supports third-party charging piles, and negotiations with partners are currently underway. Zeekr’s charging network will also access other mainstream charging stations, with approximately 200,000 charging piles.
Summary
During this communication meeting, Zeekr first stated that it would ensure consistency in user experience regarding supplier differences. Both the two suppliers of motors and batteries are industry leaders, and the brand option for motors is also openly available to consumers. The concern about “blind box car purchases” did not occur as speculated before.
Secondly, the official affirmative response to whether it is possible to transfer orders and whether third-party charging piles support free charging means that the benefit is still available.
Regarding delivery delays, Zeekr has detailed the configurations that could cause delays, the approximate duration of delays, and the compensation plan in detail. At least the attitude is in place.
In conclusion, I feel that the content of this communication meeting is very targeted. Zeekr did not evade the key issues but collected the existing problems and phenomena in the current user feedback and provided logical explanations and substantive solutions.
For the next steps, I hope that Zeekr can adopt the same attitude as this communication meeting, strengthen communication with users, and improve the efficiency of test drives, production, and charging station construction, so that users can feel Zeekr’s products and user experience more vividly.
🔗Source: Zeekr Official Website
This article is a translation by ChatGPT of a Chinese report from 42HOW. If you have any questions about it, please email bd@42how.com.