Today, Tesla China officially announced the recall of some Model 3/Model Y vehicles. The following is the recall notice released by Tesla’s customer support:
The vehicles (Model 3/Model Y) within the scope of this recall have a potential safety issue due to the possible inadvertent activation of the cruise control function by the driver. In accordance with our responsible attitude towards consumers, we have proactively filed a recall plan with the State Administration for Market Regulation.
Customers can complete the recall through remote vehicle software upgrades (OTA) without the need to visit a store. For vehicles that cannot be upgraded via OTA, Tesla service centers will contact the relevant users to upgrade the active cruise control software.
We apologize for any inconvenience caused by this recall event to our customers. At the same time, Tesla will strictly follow national requirements to continuously improve and enhance safety, and do our utmost to provide users with an excellent and safe driving experience.
FAQs:
Q: How do I know if my vehicle is within the scope of the recall? Are Model S/X vehicles affected by the recall?
A: We will notify relevant users via SMS, etc. Users can also call the customer service hotline 400 910 0707 for details. In addition, you can log on to the website dpac.samr.gov.cn, follow the WeChat official account (SAMRDPAC) and query by VIN number. Model S/X does not have this issue, as the cruise control lever position is different and the probability of inadvertent activation is extremely low. This recall only applies to Model 3/Y vehicles.
Q: When does the recall begin? What is upgraded via OTA recall?
A: The threshold for activating active cruise control has been increased, and reminders for activating and exiting active cruise control functions have been added. We plan to execute the recall in batches from the second day after the recall notice is issued, and will promptly push upgrades to relevant users.
Q: What is OTA and how do I upgrade with OTA?
A: OTA stands for Over-the-Air and refers to remote software updates for vehicles. Owners do not need to visit a service center or take any active measures. Tesla will proactively push updated vehicle software to your car, and when you see a downward arrow in the upper right corner of the car screen, you can connect to a phone hotspot or Wi-Fi to download and install the updated software, and complete the OTA upgrade of the vehicle.
Q: Will OTA upgrades cause other issues or repairs?
A: This OTA upgrade is aimed at improving the “active cruise control” function, and will not affect other vehicle systems or normal use of the vehicle. In addition, in accordance with regulatory requirements, we will file for all OTA upgrades of vehicles that have already been sold, and also upload upgrade firmware to regulatory agencies.
Q: What is the “active cruise control” function?A: The way to activate the Adaptive Cruise Control (ACC) feature of Tesla Model 3/Y is to push down the right stalk once while the car is in Drive mode. Once activated, the car will adjust its speed to the user’s selected “Current Speed” or “Speed Limit” settings while maintaining a safe distance from the preceding car (with the option for users to choose the distance). The car will accelerate to the set speed or match the speed of the car in front. To exit the ACC feature, the user can pull up the right stalk once or press the brake.
Q: What changes are made after OTA upgrade?
A: The threshold for activating ACC is increased, and the reminder when activating or exiting ACC is added.
This article is a translation by ChatGPT of a Chinese report from 42HOW. If you have any questions about it, please email bd@42how.com.